Refund Policy

At Scripture Share Pro, we want you to be completely satisfied with your purchase. This Refund Policy explains our commitment to your satisfaction and the terms under which refunds are issued.

1. Our Guarantee

1.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all initial purchases (both memberships and one-time purchases). This means:

• You have 30 days from your purchase date to request a refund
• No questions asked—if you're not happy, we'll refund you
• Full refund of the purchase price
• Applies to first-time purchases only (not renewals)

1.2 What's Covered

The 30-day guarantee covers:

• New monthly membership subscriptions
• New yearly membership subscriptions
• Lifetime membership purchases
• PLR package purchases
• All upgrade purchases (within 30 days of purchase)

2. Refund Eligibility

Purchase Type	Refund Period	Eligibility
Monthly Membership (Initial)	30 days	✓ Eligible
Yearly Membership (Initial)	30 days	✓ Eligible
Lifetime Membership	30 days	✓ Eligible
PLR Package	30 days	✓ Eligible
Renewal Charges	N/A	✗ Not Eligible
After 30 Days	N/A	✗ Not Eligible

3. What's NOT Refundable

The following are NOT eligible for refunds:

3.1 Renewal Charges

Subscription renewals (monthly or yearly) are not refundable. However, you can cancel before the next renewal date to avoid future charges. Your access will continue until the end of the paid period.

3.2 Purchases Over 30 Days Old

Refund requests made more than 30 days after the initial purchase date will not be honored, except in exceptional circumstances (see section 6).

3.3 Partial Refunds

We do not offer prorated or partial refunds for:

• Unused portions of a subscription period
• Time remaining after cancellation
• Features you didn't use

3.4 Free Trial

Since the 7-day free trial is completely free with no charges, there is nothing to refund during the trial period.

3.5 Third-Party Charges

Any fees charged by your bank, credit card company, or payment processor are not refundable by Scripture Share Pro.

4. How to Request a Refund

4.1 Required Information

To process your refund request, please provide:

• Your account email address
• Order number or transaction ID
• Date of purchase
• Brief reason for refund (optional)

4.2 Response Time

We aim to respond to all refund requests within:

• Initial acknowledgment: Within 24 hours
• Refund processing: 2-3 business days
• Funds in your account: 5-10 business days (depending on your bank)

5. Refund Process

5.1 Refund Method

Refunds are issued to the original payment method used for the purchase:

• Credit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Other payment methods: Varies by processor

5.2 After Refund

Once your refund is processed:

• Your account will be immediately deactivated
• You will lose access to the service
• Any uploaded content will be deleted within 30 days
• You'll receive a confirmation email

5.3 Partial Use

We honor our 30-day guarantee regardless of how much you used the service. Even if you created hundreds of graphics, if you're within the 30-day window, you'll get a full refund.

6. Special Circumstances

6.1 Exceptional Cases

In rare cases, we may consider refunds outside the standard policy for:

• Extended service outages preventing use
• Serious technical issues we couldn't resolve
• Billing errors or duplicate charges
• Unauthorized charges

These are evaluated on a case-by-case basis at our discretion.

6.2 Billing Errors

If you notice a billing error or unauthorized charge:

• Contact us immediately at support@scripturesharepro.com
• We'll investigate and resolve it within 48 hours
• Incorrect charges will be refunded immediately

7. Cancellation vs. Refund

7.1 Cancellation

Canceling your subscription is different from requesting a refund:

• Cancellation: Stops future charges, access continues until period ends
• Refund: Returns your money, access ends immediately

7.2 How to Cancel

To cancel your subscription without requesting a refund:

1. Log into your account
2. Go to Account Settings
3. Click "Cancel Subscription"
4. Confirm cancellation

You'll continue to have access until the end of your current billing period.

8. Chargebacks

9. PLR Package Refunds

9.1 Digital Downloads

For PLR package purchases:

• 30-day money-back guarantee applies
• Refund available even if files were downloaded
• We trust our customers and honor our guarantee
• Upon refund, license to use the product is revoked

9.2 Upsells & Downsells

Add-on purchases (OTOs, upsells, downsells) follow the same 30-day policy:

• Each purchase has its own 30-day guarantee
• Can be refunded independently of main purchase
• Full refund within 30 days

10. Abuse Prevention

10.1 Fair Use

While we offer a generous refund policy, we reserve the right to refuse refunds to customers who:

• Make repeated purchases and refund requests (abuse pattern)
• Downloaded files and clearly used them before requesting refund (for PLR)
• Provide false information in refund requests
• Have violated our Terms of Service

10.2 Account Suspension

Customers who abuse the refund policy may have their accounts permanently suspended.

11. Questions & Support

11.1 Before Requesting a Refund

If you're having issues with the service, please give us a chance to help:

• Contact support at support@scripturesharepro.com
• Describe the issue you're experiencing
• We'll work to resolve it quickly
• Most issues can be fixed!

11.2 Contact Information

For refund requests or questions about this policy:

Email: support@scripturesharepro.com
Subject Line: "Refund Request" or "Refund Policy Question"
Response Time: Within 24 hours

12. Updates to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Material changes will be communicated to active customers via email.

13. Legal

This Refund Policy is part of our Terms of Service. By making a purchase, you agree to this Refund Policy. This policy is governed by the laws of the United States.

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